Shipping policy

Shipping Policy

At Mel’s Botanical Boutique, we take great care in preparing and packaging every plant so it has the safest journey possible from our shop to your home.

Where We Ship

At this time, Mel’s Botanical Boutique ships exclusively to addresses within the state of Colorado.

We’re starting close to home while we perfect our plant-shipping process and ensure our plants arrive happy and healthy. We hope to expand our shipping area in the future!

Orders placed with a delivery address outside of Colorado cannot currently be fulfilled and may be canceled and refunded.

Processing & Shipping

Because we ship live plants, orders may be held briefly to avoid unnecessary time in transit over weekends or during unfavorable weather conditions.

Once your order has shipped, you will receive tracking information so you can follow your plant’s journey.

Delivery estimates shown at checkout are estimates provided by the shipping carrier and do not include order processing time. Carrier delays may occasionally occur and are outside of our control.

Weather & Temperature

The health of our plants comes first. During periods of extreme heat, cold, severe weather, or other conditions that could put your plant at risk, we may delay shipment until conditions improve.

If your order needs to be delayed significantly due to weather, we will contact you.

Shipping Addresses

Please double-check your shipping address before completing your order. Customers are responsible for providing a complete and accurate delivery address.

Mel’s Botanical Boutique is not responsible for delays, lost packages, or plant damage resulting from an incorrect or incomplete address provided at checkout.

Receiving Your Plants

Live plants should be brought indoors and unpacked as soon as possible after delivery. We strongly recommend monitoring your tracking information and making arrangements so your package is not left outdoors for an extended period of time.

Some temporary wilting, soil displacement, or minor cosmetic damage can occur during shipping and does not necessarily indicate an unhealthy plant.

If your plant arrives with significant damage or you have concerns about your order, please contact sales@melsbotanicalboutique.com within 48 hours of delivery and include your order number and photos of the plant and packaging.

Please see our Refund & Return Policy for additional information.