Refund policy

Refund & Return Policy

At Mel’s Botanical Boutique, we take great care in selecting, preparing, and packaging each plant so that it arrives as safely as possible. Because plants are living products, however, some stress or minor cosmetic damage may occur during shipping and is not always preventable.

Returns

Due to the perishable nature of live plants, we do not accept returns or exchanges. All plant sales are final.

Shipping Damage & Concerns

Although we take the utmost care when packaging our plants, damage can occasionally occur during transit. Minor signs of shipping stress—such as slight wilting, bent leaves, soil displacement, or minor cosmetic leaf damage—can be normal after a plant has been shipped and do not necessarily indicate that the plant is unhealthy.

If your plant arrives with significant damage or you are otherwise unhappy with your order, please contact our sales team at sales@melsbotanicalboutique.com within 48 hours of delivery so we can discuss the issue and determine an appropriate next step.

Please include:

  • Your order number
  • A brief description of the issue
  • Clear photos of the plant and any damage
  • Photos of the shipping box or packaging if it was damaged during transit

Depending on the circumstances, Mel’s Botanical Boutique may, at its discretion, offer a replacement, store credit, or refund. Resolution options are determined on a case-by-case basis and are not guaranteed.

Delivery & Plant Care

Customers are responsible for bringing delivered plants indoors promptly and following appropriate care instructions after delivery. Mel’s Botanical Boutique is not responsible for damage caused by packages being left outdoors after delivery, extreme temperatures after delivery, incorrect care, overwatering, underwatering, repotting, pests introduced after delivery, or other conditions outside of our control.

We recommend tracking your shipment and making arrangements to bring your plant indoors as soon as possible after delivery.

Questions or Concerns

We want you to be happy with the plants you receive. If you have a concern about your order, please reach out to us at sales@melsbotanicalboutique.com and we’ll be happy to review it with you.

Mel’s Botanical Boutique
Rooted in Everyday Living